Terms of sale
PREVIOUS INFORMATION
Tronk Protein reserves the right to make the modifications it deems appropriate, without prior notice, in the Terms of sale. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, Tronk Protein reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these Terms of sale when it deems it appropriate, announcing them in a timely manner.
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As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and to have the legal capacity and to act necessary for accessing and contracting the Tronk Protein websites.
After the purchase process, the client will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email.
SCOPE OF THE SHOP
International
The descriptions of the products exhibited on the Website are made based on the information provided by the Tronk Protein suppliers. The photographs of the products and the commercial names, brands or distinctive signs contained in the Website, are about the real products put up for sale, to give the most truthful and exact information about the product and its characteristics. However, it should be noted that the description is not exhaustive.
PRICES
The prices listed for our products exclude taxes for outside the EU and include taxes (rate of 21% ) for within the EU. However, the customs systems of each country may apply the corresponding tax charges.
The prices displayed on andromedamoto.com may be reviewed and modified if conditions require it at any time.
AVAILABILITY
In the event that the requested product is not available, the Client will be informed, as soon as possible, of its total or partial cancellation. If it is a partial cancellation of the order due to this case, this fact does not give the right to cancel the entire order. The part of the order that is delivered will be billed exclusively. If for reasons of cancellation the Client wishes to return the delivered product, he must follow the instructions detailed in the Returns section.
FORMALIZATION OF ORDERS
When the client formalizes the order with the acceptance of the Terms of sale and the corresponding confirmation of the purchase process, Tronk Protein will send an email to the address indicated by the client, confirming all the details of the purchase.
CANCELATION OF ORDERS
Tronk Protein may cancel an order within 48 hours after the request made by the Client, for any of the following reasons:
- Lack of stocks.
- No confirmation of payment.
- Impossibility or shipping problems from the company. In all cases, the Client will be promptly informed and, in case of having received any charge, will be reimbursed. In this case, the Client will not be entitled to any compensation from Tronk Protein.
PAYMENT BY DEBIT/CREDIT CARD
Your credit card will be charged as soon as you validate the payment. If there is any problem of Stock in your order, or there is any incidence in the expedition, we will refund the corresponding amount on your credit card in a term not superior to 14 days from the date of the service. For security reasons Tronk Protein reserves the right to refuse any transaction made by credit card. In this case we will proceed to refund the cash back to the original card.
TRANSFER PAYMENT
If during the process you choose this payment system, your order will be pending receipt of the deposit confirmation from the bank. The transfer must be effective within a maximum period of 4 calendar days from the date of purchase. If for any reason this is not done after these 4 days, we cannot guarantee the availability of the products. All bank fees and corresponding expenses generated by the transfer are borne entirely by the payer. Once the corresponding transfer is registered and verified, we will proceed to send your order to the address that appears in the shipping data. The delivery period starts from this date. At the end of the purchase process, you will receive an e-mail with the details and order confirmation along with the following bank details so that you can make the bank transfer. It is very important that in the CONCEPT field you indicate your name, surname and order number.
DELIVERY TIMES OF ORDERS
Depending on the time of day you place your order, standard shipments are usually delivered 24-96 hours after you have made your purchase through the website (provided that there is stock), although these delivery times are approximate, and in any case, a delay in delivery with respect to the deadlines indicated will not entitle the customer to claim any compensation. Delivery times, depending on availability, may vary from 24 hours to 14 days. We recommend contacting us in advance to confirm delivery times at times of the year with a higher volume of orders and/or longer delays in transport (summer, Christmas, etc.). Delivery times are calculated on working days (Monday to Friday) as Tronk Protein does not ship on holidays, Saturdays or Sundays. In any case, if there is any stock shortage or unavailability, we will inform you immediately and we will give you a new delivery date, or if it is not possible to deliver the product, we will cancel the order.
Once the transport company makes the requested product available to the customer, it will be understood that it has been delivered.
When ten (10) working days have elapsed since the delivery of the order, and the delivery has not been arranged, the Customer must contact Tronk Protein. If he does not do so, when ten (10) working days have elapsed since the delivery of the order, it will be returned to the warehouses of Tronk Protein. In this case, the Client will have to take charge of all the expenses of shipment and return of the merchandise.
DELIVERY STATUS OF PURCHASED PRODUCTS - DAMAGE TO SHIPPING
The Client must check the good condition of the package before the carrier that, on behalf of Tronk Protein, delivers the requested product, indicating on the delivery note any anomaly that it could detect in the packaging. If, subsequently, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify Tronk Protein in writing within the shortest period of time. Possible time providing photographs and in a maximum of seven (7) business days from delivery.
RETURNS
Products not suitable for return: for reasons of hygiene and food safety, we do not accept returns of sports nutrition products (including protein powder).
Defective products or shipping error: if the product arrives in poor condition, expired or does not correspond to the order, the company will assume all costs of return and reshipment, after verification and documentation (photos, batch number, etc.).
MODIFICATIONS OF TERMS OF USE
Tronk Protein reserves the right to modify, update or delete any of the points of the Terms of sale, at any time and without prior notice. Due to this reason, the client is recommended to read it every time they visit this website. The conditions established in the Terms of sale will always be available on a visible site, freely accessible for any queries you want to make.
In any case, the acceptance of the conditions of use will be a previous and indispensable step to the acquisition of any product available through the Website. Limitation of Liability: Motorcycling in all its forms is intrinsically dangerous and can cause serious injury and even death. It is the responsibility of the client to be technically trained to use the materials and equipment that Tronk Protein distributes. We recommend that you use the motorcycle as fully as possible. Use quality materials. In them and in your ability you place your safety and that of those around you. Make a responsible use of your motorcycle.
APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale are governed by US law.